Up until the weekend I hadn’t been to a Pizza Hut for probably atleast 1-2 years. But this wasn’t by accident, I actually really disliked the restaurant as majority of the time I had visited one I usually had a bad or not great experience. It was usually down to service and I never had a brilliant meal. I remember one time actually placing an order with a waitress, waiting an hour and then finding out that she had forgotten to actually put the order through so essentially we had just been sat there for no reason. We eventually left and I swore I would never go to another Pizza Hut again.So roll on a couple of years later and here I am entering Pizza Hut at Durham City Retail Park, with lets just say not the highest of expectations. We decided to go as we were all really hungry, my toddler was sick of shopping and McDonalds just wasn’t going to cut it that day. With how hungry I was feeling, I didn’t really care where we ate, so when we saw Pizza Hut and we knew we could sit down and get ‘proper food’ we though oh what the heck.From the moment we walked in I could just tell it was different this time. The restaurant was looking rather cool with it’s décor, framed superhero posters on the wall, an american style diner feel with very smiley looking staff to greet you as soon as you walked in. I saw the waiter grab some crayons and a colouring book when he noticed little Reid and he asked us where was best to sit for our toddler and did we need a high-chair. Everything looked so clean and new and as a mum I can appreciate a clean looking high-chair and table (which is a rare occurrence nowadays).The menu was different and we were talking about all the different things that looked good on the menu. The waiter over heard us and quickly came over and said if you are wanting to order a pizza each, why not go for this meal deal which works out a lot cheaper for you and includes 3 sides a half and half pizza and a sharing dessert. We appreciated his input and decided to go with his suggestion. The deal came with garlic bread fingers which were amazing, 2 sides of our choice – we chose 2 lots of chicken bites (adults chicken nuggets) and for the pizza went with half a chicken supreme and half a meat feast pizza, which was still a good size. Being the greedy pigs that we are we also ordered another started that we had been eyeing up because it looked awesome, crisps covered in hot cheese sauce. They really were amazing and everything we ate tasted so so good. We didn’t leave a single thing.When it came to selecting our drinks the waiter said to go to the self serve drinks area and choose what we wanted as there were 25 different flavours to choose from. Never have I ever had 25 different fizzy drinks to choose between at a restaurant. It is usually the same old Lemonade, Coke, Fanta (if you are lucky). This was definitely one of my favourite things about the restaurant. You had the choice between 5 different normal drinks such as Pepsi, 7up, Tango etc. But then you could choose which flavour you wanted and they had 5 different options for each drink, with weird and wonderful flavours like strawberry Pepsi or vanilla 7up (which is what I chose). It was all touch screen and people could tell I was a pizza hut self serve drinks virgin as I stood there in amazement and in slight confusion at what I was doing.
For Reid there was a great kids menu and I absolutely loved the fact that they catered for all ages rather than just did one menu for all kids. They had a smaller kids menu and big kids menu and also a couple of baby food options on there, which made eating out in a big group or as a family just brilliant as there was something for everyone! The children got a lot and I felt it was definitely value for money. Reid’s pizza and chips went down well with him and I loved their new chips which were really crispy and looked almost like they were coated in breadcrumbs kind of like mozzarella sticks. They were very tasty (obviously had to pinch one when the little guy wasn’t looking).The best bit about the whole meal was the dessert. We totally forgot about the dessert that came with it and when it arrived I remember looking at my Mr and laughing at the size and the fact that I had already unbuttoned my jeans and was ready to burst. But of course we couldn’t not give it a go (yes, we ate the entire thing, with the help from our little guy). It was the best thing I have ever tasted. It was a long dish filled with salted caramel cookie with scoops of ice cream on top. The cookie was almost still a bit dough-like and was hot, with the melting ice cream on top it was just heaven.In my opinion they had really stepped up the game with their menu but the main thing that was apparent to me was the brilliant service we had from the moment we walked in. I actually discussed with my Mr at the table about how the customer service really made the dining experience. Something I never expected to say at a Pizza Hut restaurant from previous experiences. Our waiter was so friendly and I loved that we actually had a bit of conversation aside from the usual ‘what can I get you?’ and ‘would you like chips with that?’ talk.I think I can actually hold my hand up and say I am a Pizza Hut fan now! I won’t be going there too often as it’s not ideal for my diet, even if there is a salad bar (I’m just not that strong to order just salad at a pizza restaurant). However I will definitely look forward to going there again and definitely as a treat for the 3 of us.I have noticed that Pizza Hut regularly have offers on either on their site or on Facebook so it is worth checking on-line before visiting a store and make sure you get the best deal possible!